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FAQs

1. What is your cancellation policy?

We understand plans change, but to stay on schedule and protects both your time and ours, we have a strict cancellation policy.

If you need to cancel or reschedule your appointment, please contact us at least 24 hours prior to your appointment. If you do not cancel within that time frame for your first time, you will be required to give a non-refundable 50% deposit for your future appointments which will be deducted as part of your service.

2. Running late?

Traffic is unpredictable. Please give us a call and we will do our best to accommodate you, but we are only able to hold appointments for 10 minutes past your scheduled time.

3. Do you have parking on site?

Unfortunately, we don’t provide parking space.  But there are meter parking spots along the street, and there is one parking lot behind the store along the Babcock Street and another parking lot facing our store which is behind the Japanese supermarket Maruichi. Make sure to read the signs.

4. WHAT IF MY GELS CHIP?

We offer a 7-day guarantee on our gel services! If for some external reason, your gel mani chips within 7 days of your service, we are happy to provide a complimentary gel fix to the affected nails. The gel color must be the same as the color you received during your original service.

5. HOW DO YOU STERILIZE YOUR TOOLS?

Nail clippers, cuticle pushers and cuticle clippers are soaked in a hospital grade cleaning agent, and then placed in a medical grade auto-clave before each use. They are then sealed in a packet and opened in front of our clients before each session. Nail files, pumice stones, buffers and toe separators are all single use items.

6. DO YOU TAKE WALK-INS?

Walk-ins are always welcome. However, we cannot guarantee availability. We recommend making an appointment.

7. WHAT KIND OF PAYMENT DO YOU ACCEPT? CAN I TIP ON CREDIT/DEBIT CARD?

We accept cash, all credit/debit cards and apple pay. And yes, you can add gratuity on the card.

8. DO YOU CHARGE FOR GEL REMOVAL?

We do not charge for old gel removal when you get a new similar gel service. If you switch to regular polish, we will charge $10. However, if the gel manicure is done in other stores, we will charge $10 for gel removal and $25 for structure gel/ extensions/ dipping powders/ acrylic/ designs. Please let us know at the time of booking if you need removal so we can plan ahead.

9. DO YOU OFFER NON-TOXIC NAIL POLISHES?

We carry a selection of Dazzle Dry and External polishes, which are both non-toxic nail brand and safe to kids as well.